Company did get back to us about battery and is on back order. We used the refrigerator/freezer today and worked wonderfully. Glad we purchased this product. I believe that if you purchase one of these products you also will be very satisfied.
Setpower RF25 Car Refrigerator Electric Cooler for Solo Trip 27Qt Grey
The fridge powers up and cools but controls are dead. I've been working with support for weeks. They keep asking for more pictures, videos and information. They even had me open up the fridge and check the connections. Often they ask for the same information again which is frustrating because email support is overseas and takes a day or more to respond. Phone support revers me back to email support and is of no help. I've asked for an RMA and a new fridge or my money back many times and not getting it. I don't feel this a reputable company and doubt they will even post this review.
We sincerely apologize for the frustration you've experienced with your fridge and our customer support process. Your feedback is important to us, and we are committed to resolving this issue as quickly as possible. We will be reaching out to you via email to assist you further with your request, and ensure that your concerns are addressed properly. Thank you for your patience, and we appreciate your understanding as we work to make this right.
I ordered the wrong unit, and they were really prompt and fast to send me a label to return the wrong unit then when I shipped it, they quickly sent me an exchanged smaller unit. We plugged in the new unit and it works great. Thanks!
I was totally amazed that I could not only get the Fridge and one battery but to get another one for this a definite plus.
Instead of bringing a cooler full of ice and the drainage, we took our new Setpower fridge along. Took it into the hotel and plugged it into AC overnight. Didn’t have to transfer to the hotel fridge and the chance of leaving food behind. Very convenient!!
The unit is a good size to fit between the front seats of my VW ID Buzz. It uses very little power and cools down quickly. The interior space is very useable for common items. It comes with the power cords necessary to use it with both 12VDC and 120VAC. The provided carrying strap is not easy to connect and disconnect. The strap has to be disassembled and the provided hooks need to be removed. The strap then has to be fed through the mounting points and reassembled.
My fridge/freezer compressor rarely runs. I don't have a/c, and weather has been near 80 for days. I also like the pocket for my extra battery and cord, right on the front. Great idea. The only downside of this cover is the massive while-lettered "SetPower" logo on the front. Just looks tacky. Couldn't you have put it on the side? I live in my RV, and it's right across from my sofa. Maybe put it smaller, on the side where the vents are? It would still be visible, because the vents can't be covered. I'm going to cover it with something, maybe a neatly cut design with wide black tape.
I have several units and now give them as gifts, nothing is easier than one of these units, and with a battery that is a plus highly recommend all of the units
