Shipping & Return
- ※ Handling time for orders: 1-2 business days
- ※ Shipping time for orders: Usually 3-7 days which is depend on the carrier (UPS/FEDEX/USPS)
- ※ The combo (fridge with its accessories) will be shipped separately.
Note: The system will normally only provide a tracking number, so please be patient
- ※ If you have any questions, please feel free to contact us by email: firstname.lastname@example.org.
That’s right! When we’re in stock and have inventory on-hand, Setpower fridges and accessories ship FAST and FREE using FedEx/UPS within the contiguous United States.
- Orders placed before 4pm CST ship that same or next business day.
- Domestic orders typically arrive 3–7 days after shipment.
- Tracking information will be automatically provided upon shipment.
If you' re not 100% satisfied with your purchase, send it back within 30 days for a refund.
For returns to be processed, products must be in an unused and “as-new” condition as well as in their complete & original packaging. Used, worn or damaged items may result in the denial of a return. Returned for personal reasons, need to bear the return shipping costs. Refund payments are credited back to the original payment method — or store credit can be issued upon request.
Please note, for international returns, customers are responsible for their own return shipping costs.
Please email customer support at email@example.com for any assistance.
Yes, we ship the AJ50, RV45D, RV45D Pro, RV60D Pro and TC65 to Canada, we use UPS which currently offers a discounted shipping rate of $50.
You’ll see that option in the delivery section at checkout. Please let us know if you don’t see your country listed.
For international returns, customers are responsible for their own return shipping costs.
Processing time is usually 1-2 business day. If you check that your tracking number has not been updated ("label created") , it may be that the carrier's shipment update is delayed, please be patient.
You are entitled to a replacement or return for a major failure and compensation for any other reasonably foreseeable loss or damage. 3 years warranty on compressors and 12 months warranty on all the other parts. If you have any questions on our products, please feel free to contact us.
1. Please look around or see if your neighbours have received it,
2. Please contact your local fedex or UPS and ask for information,
3. Please contact us immediately by email or call.
After-sale Tel:1-833-738-4423 (9:00 AM-5:00PM,PST Mon-Fri)
Oops! You must have purchased the combo order. Our system will automatically update the earliest tracking number that appears and email it to you, the other parcel will not have a tracking number provided to you, but don't worry, the other parcel will arrive soon.
Yes! Thank you for your service and thanks for having our back…
Please shoot us an email to firstname.lastname@example.org and we’ll get you verified and set up.
Setpower provides AC adapter and DC cord for you to use. You can connect to your home power supply, portable battery (such as a bluetti, Jackery or other battery), power bank, car power source, or to a solar panel.
The average wattage of setpower fridge is 40~70w. This depends on the temperature you set and the ambient temperature.
Yes, it is. With the energy-saving characteristics, the compressor will stop working to keep warm when it reaches the preset temperature. After a period of time, the compressor will work again to cooling.
Due to the sinking nature of cold air, there may be different temperatures at different locations in the refrigerator (the bottom will be the coldest). The panel only shows the average temperature of the refrigerator.
1. The RV45/60D is our basic and hot dual zone fridge.
2. The RV45D/60D Pro is our upgraded dual zone fridge, we have added to the original features a extendable handle, two removable sturdy wheels and a pair of removable support brackets. More convenience.
Less than 43dB. After testing and according to user feedback, they can barely hear it running. It's very quiet. Your phone is probably louder than your refrigerator. It will work perfectly in your motorhome/tinyhouse, off-road, van, truck or SUV.
E1 error code came about because the low battery protection take effect, you can adjust the battery protection to revise it, and make sure your input voltage are higher than the battery protection value you set.
E2: Please check that the starting voltage of the fridge is higher than the output voltage of the battery. And E2 is also the fan error.
If the fridge appears to be E3 or other, please email us and also welcome to contact our after-sales team +1-833-738-4423 (9:00 AM-5:00PM,PST Mon-Fri) for a direct and professional instruction , thank you!
We recommend to plug in the 12 volt fridge after it has already been standing for 4 hours, due to rudely transportation, our refrigerator may be turn down.
1. Check to see if there is any shipping damage, please contact us asap if it happened unfortunately.
2. Place the fridge in upright side for 4-6 hours before plugging in.
3. Do not electrify the refrigerator immediately after receiving it (in case the electrification causes hydraulic oil to plug the fine hole and the refrigerator cannot work normally).
Because the interior of the refrigerator is spliced together, so there will be such a gap. Recommended to clean it with water first, then open the fridge and leave it for a while. This way will reduce the odour.
In fact, we don't recommend it, as exposure to the sun will reduce the life of the fridge and the cooling temperature will be affected a little.
SETPOWER FRIDGE FREEZER, FOCUS TO BE BETTER.